Meet the Experts

Joan Hope

Joan Hope became editor of The Successful Registrar; in 2006. She brings years of experience in higher education and journalism to her work.

Joan taught writing and literature courses for eight years at colleges and universities including Indiana University at Bloomington, Clark University, and Houston Community College. As a freelance journalist, she published hundreds of articles in newspapers, magazines and reference books.

Joan stays up-to-date on issues facing members of the registrar profession by attending the American Association of Collegiate Registrars and Admissions Officers’ annual conference, interviewing registrars around the country, and seeking regular input from an Advisory Board made up of top professionals in the field.

Under Joan's leadership, The Successful Registrar has been awarded an APEX Award for Best One to Two Person Produced Newsletters (2012) and an APEX Award for Best How-To Writing (2014). Richard Rainberger’s FERPA Doc® column was awarded the Newsletter on Newsletters’ First Place award for Best Feature Series (2010) and an APEX Award for Regular Departments & Columns (2013). Joan’s other awards include a Silver Award for Best Feature Article from Parenting Publications of America and a Best Graduate Student Paper in American Literature honor from the English Department at Indiana University at Bloomington.

Joan has a bachelor’s degree from Rice University, a master’s from the University of Houston, and a Ph.D. in English Literature from Indiana University at Bloomington.

The Advisory Panel

Margaret Adorno
Pomona College

Margaret Adorno earned a B.A. in Asian Studies/Japanese concentration from the University of California, Santa Barbara. With her new degree in hand, she moved to Hawaii and (“somewhat randomly,” she says) was offered a position as registrar of a small liberal arts college (Hawaii Loa College, which later merged with Hawaii Pacific University). From there, she took a position at the University of Hawaii, Manoa as registrar of its summer sessions programs. After four years at UHM, during which time she earned a M.Ed. in higher education administration, she moved back to the mainland to take a job as Assistant Registrar at UCSB and subsequently accepted an offer to be registrar of Pomona College — where she has been since 1995.  She feels fortunate to have served at two large public universities as well as at two small liberal arts colleges. Her irresponsible move to Hawaii ended up being a truly fortuitous event for her career!

Eliott Baker
Executive Director of Academic Records, Summer School & Graduate Studies
Slippery Rock University

Eliott Baker is the Executive Director of Academic Records, Summer School & Graduate Studies at Slippery Rock University, a member of the Pennsylvania State System of Higher Education. 

Eliott has served from more than three decades at SRU where he served as the Director of Admissions for six years prior to becoming the institution’s registrar.

He is an active member of the American Association of Collegiate Registrars and Admissions Officers, having served on numerous task forces. He was chair of AACRAO’s Nominations and Elections Committee and co-chair of its Local Arrangements Committee for the National Conference when held in Washington, D.C. 

Eliott is a frequent presenter at both regional and national conferences on matters related to compliance and legal issues in higher education, and has contributed to AACRAO’s Solomon Amendment Brochure, FERPA Guide and Registrar’s Guide.

Eve Dauer
University Registrar
George Mason University

Eve Dauer became University Registrar at George Mason University in 2014. She was previously registar at  Walden University. She started there in October of 2009 as the Associate Registrar for the degree audit/graduate team and accepted the Registrar’s position in June of 2010. For 24 years, Eve has been in higher education serving with public, for-profit, and independent institutions in the states of Ohio (University of Toledo and Bowling Green State University), Minnesota (Capella University), and Maryland (National Labor College and Walden University.) Eve has held four positions as a Registrar and worked in the areas of graduate admissions, degree audit/graduation, compliance, and teaching. Prior to starting a career in higher education, Eve was a police, fire, and EMS dispatcher while obtaining her associates degree. She attended the police academy and became a police officer in 1987. Eve has a Masters of Public Administration, Bachelor of Science in Individualized Studies, and an Associate of Applied Science in Law Enforcement from The University of Toledo.

Diane Douglas
University Registrar
University Norwich

Diane Douglas is currently the University Registrar at Norwich University. She was previously registrar at the University of Wisconsin-Superior. Prior to this, Diane was employed as the Registrar/Director of Admission at Lewis-Clark State College in Lewiston, Idaho from May 2001 to June 2010. From 1989 to 2001, she was the Director of Admission, Registration and Records at Rainy River Community College in International Falls, Minn.

Diane holds a Ph.D. in Education from the University of Idaho, an MA in Management from the College of St. Scholastica in Duluth, Minn., a BS in business administration from the Winona State University in Minnesota, and an AAS in general business from Rochester Community College in Minnesota.

In addition to her registrar position, she teaches an Introduction to Business course online through Lewis-Clark State College.

Diane was elected as the secretary of the Pacific Association of Collegiate Registrars and Admission Officers from 2006–2008 and was an active member of the planning committee for the 2009 conference. Over the years, she has attended several national conferences hosted by the Association of Collegiate Registrars and Admission Officers and NASPA – Student Affairs Administrators in Higher Education.

Pinhas Friedenberg
Office of the Registrar
Yeshiva University

Pinhas Friedenberg works in the Office of the Registrar at Yeshiva University. He is the fprmer Deputy Registrar at Touro College in New York. He is nationally recognized for his expertise on student privacy rights and academic law.

Pinhas has served in registrar capacities at both public and private institutions, including Long Island University, Baruch College of the City University of New York, Ross University, Hudson County Community College and Touro College.

He has held numerous professional positions, including serving as President of the New Jersey – New York Association of Collegiate Registrars and Admissions Officers in 1989–1990 and treasurer in 1988–1989. He is also an active member of the Middle States Association of Collegiate Registrars and Officers of Admissions, where he served as Vice President for Registration and Records Management in 2000–2003 and vice president for professional development in 2005 and 2006.

Pinhas has lectured extensively on student privacy rights, minority affairs, academic law, forged credentials, student contractual relations with institutions, ID theft and record fraud.

Over the years he presented more than 110 lectures on 50 campuses in 11 states. Some of the presentations include a program offered jointly by AACRAO and the National Association of College and University Attorneys on legal issues related to admissions and registrars. He addressed campus security directors on “Student Privacy Rights and the Campus Security Office” at The Long Island College and University Security Consortium. Pinhas delivered the keynote address, “Academic Law and Student Affairs: Its Effect on the Allied Health Education,” sponsored by the New Jersey Institute of Collegiate Teaching and Learning and the University of Medicine and Dentistry of New Jersey. He has presented to the New England Association of Collegiate Registrars and Admissions Officers on legal and student privacy issues. Institutions in Alaska, Delaware, Massachusetts, Maryland, New Jersey, New York and Pennsylvania have asked Pinhas to provide in-service training on student privacy rights.

His knowledge and professionalism was recognized by his peers at AACRAO, where he was asked to serve on the association’s Professional Resource panel. AACRAO also drafted Friedenberg to join the committee that rewrote student privacy guidelines for the industry. This project resulted in the 1995 edition of the Guidelines for Postsecondary Institutions for Implementation of the Family Educational Rights and Privacy Act of 1974 as Amended. The publication was distributed to more than 2,400 institutions.

Mitch Hecht
Director of Registrar Services and Compliance
Le Cordon Bleu North America

Mitch Hecht is Director of Registrar Services and Compliance for Le Cordon Bleu North America. Based in Illinois, he manages registrar services for the Culinary, Health, and Design & Technology education groups for the Midwest and West portion of the United States. He is responsible for 26 campuses.

Mitch was born and raised in Brooklyn, N.Y. He relocated to South Florida in 1975 to attend graduate school at the University of Miami. During his undergraduate and graduate studies he worked as a student assistant in the Registrar’s Office.

After completing his master’s degree and working as a speech therapist for four years, he returned to his true passion and accepted the position of Assistant Registrar at Florida International University in 1981. During his 17 year tenure there, he received the President’s Honor Award, The Gabor Award, Employee of the Year Award, and the Golden Panther Award — for his consistent contribution to students and their educational needs.

After leaving FIU, he spent the next three years as Registrar and Director of College Counseling at Grandview Preparatory School, then five years at DeVry University as the University Registrar supporting multiple campuses.

He spent three years with Le Cordon Bleu College of Culinary Arts in Miami. Then was director of registrar services for American InterContinental University. He supported the main campus in Illinois as well as campuses in Houston, Atlanta, South Florida and London.

With 32 years of experience in higher education, Mitch hopes that he can mentor students in making their dreams a reality. "If you want a rainbow, you need to put up with the rain."

Deanna Hunsaker
A.T. Still University

Deanna has more than 15 years higher education experience and has served as Registrar for A.T. Still University since July 2011. Previous experiences include curriculum development and instructional design, faculty support, academic support, admissions, writing center, and financial aid. As the Registrar for A.T. Still University, she is responsible for two campuses, six schools, and more than 20 graduate health professional programs offered residentially and online.

Deanna has taught many courses including foundations of education, instructional design and program planning, student assessment, program and faculty evaluation, educational technology, and practical research planning and design. She has also served as on many dissertation committees.

Deanna holds a D.H.Ed. from A.T. Still University, an M.B.A. from William Woods University, and a B.S. in history from Truman State University.

Ari Kaufman
Associate Registrar - Operations
Berklee College of Music

Ari Kaufman is currently Associate Registrar for Operations at Berklee College of Music. He has been in Berklee’s registrar’s office since October 2001 where he has previously held the positions of Graduation and Curriculum Coordinator and Assistant Registrar.

Ari is President-Elect of the New England Association of Collegiate Registrars and Admissions Officers. He previously served NEACRAO as treasurer and co-chair of registration. He also is actively involved with the American Associate of Collegiate Registrars and Admissions Officers where serves as the workshops and special sessions coordinator for annual meeting program committee. He was previously chair of AACRAO’s state and regional relations committee and a member of the nominations and elections committee.

Ari authored an article for College & University on Massachusetts’s privacy regulations and FERPA and has presented sessions on this topic and others including enterprise systems, report writing and office morale.

Previous to his career in higher education, Ari worked in the accounting and banking industries. He holds a B.A. in Music from the University of Pennsylvania and an M.S. in Accounting from the University of Massachusetts - Amherst.

Bruce Oates
Director of Athletics and Registrar Services
Oakton Community College

Bruce Oates has been Director of Registrar Services at Oakton Community College in Illinois since 2002. He added the position of Director of Athletics in 2010 after serving in that role as interim director. Before coming to OCC, Oates served as assistant director of registration and records at Northern Illinois University for 15 years. He earned a B.A. in journalism from NIU and a Master’s in Industrial Management.

Jeff Palmer
University Registrar
University of Delaware

Jeff has been in the University of Delaware’s Office of the University Registrar since he was an undergraduate student assistant in the late 1970s. Since that time he has held a number of positions within the Registrar’s Office including assistant registrar, associate registrar and director before being appointed university registrar in 2010. His primary work interests are academic policy, technology, and office organization/operations. Serving on the faculty Undergraduate Studies Committee for academic policy and curriculum considerations keeps his job interesting. Aside from his Registrar responsibilities, Jeff has been vice-president of the University’s credit union for the past eight years after serving for seven years as president. Enjoying student contact, he serves as an advisor and on the appellate board for the Office of Student Conduct and he has taught study skills classes for freshmen. Jeff has a B.A. and an M.P.A., both from UD.

Lindsay Stadler
Director of Enrollment and Records Management
Claremont Graduate University

Lindsay Stadler is the Director of Enrollment and Records Management at Claremont Graduate University, part of the Claremont University Consortium. Her work primarily focuses on areas of academic support, query development and data analysis, technology and operations, records maintenance, training, and consortium-related issues. Lindsay is an active member of the American Association of Collegiate Registrars and Admissions Officer’s Graduate and Professional School Issues Committee, and has also been active in the Association for Graduate Enrollment Management, the National Association of Student Personnel Administrators, and Alliance (PeopleSoft Higher Education Users Group). With a professional background in admissions, recruiting, marketing, and grantsmanship, Lindsay graduated from Claremont McKenna College with a B.A. in Biology in 2000, and received her M.A. in Education (Higher Education Administration) from Claremont Graduate University in 2005.

Ira Tyszler
Dean Emeritus and Compliance Officer
Touro College

During his 30 years in the profession, Ira Tyszler has worked in virtually all areas of enrollment management and has extensive experience in all aspects of registrar work. He is currently dean emeritus and compliance officer at Touro College in New York.

Ira is a past president of two American Association of Collegiate Registrars and Admissions Ofiicers regionals, the New Jersey/New York and the Middle States associations. He has also held several leadership positions in AACRAO, and has been involved in many other professional organizations.

He has served as an IPEDS trainer for the National Center for Educational Statistics of the US Department of Education/Association for Institutional Research.

Ira has done numerous presentations at AACRAO and its regionals, and for other related associations, on diverse topics ranging from government and accreditation trends and concerns to data-related functions of the registrar’s office.

At Touro, he has universitywide responsibility for all enrollment management activities in New York and at other campuses, nationally and abroad. Ira also reviews all policies and publications for compliance with government and accreditation regulations and standards.

He has always advocated redefining and enhancing the role of the registrar in this new era of turmoil and change in higher education, seeking to increase our voice when decisions are made in areas such as technology, planning and policy.

He believes registrars are uniquely positioned to speak to student and institutional needs, given their daily interaction with students and first-hand knowledge of data and trends on campus. And their critical role and responsibility is to share this unique expertise and perspective with colleagues.

Contributing Authors

Richard Rainsberger
Former Registrar, FERPA expert

Richard Rainsberger is a nationally recognized authority on the Family Educational Rights and Privacy Act who has trained 53 college and university campus communities in this privacy law. He was a registrar for more than 35 years at a number of institutions, including Franklin University, Governors State University and Carnegie Mellon.

He is known nationally as The FERPA Doctor® and writes The FERPA Doc® column each month for The Successful Registrar. In 2010, his column was honored with a First Place national award from the Newsletter on Newsletters. In 2013, Dr. Rainsberger was honored with an APEX Award for Publication Excellence for his FERPA Doc column.

Richard has authored several books on FERPA, plus the widely acclaimed FERPA Guides of 1995, 1998 and 2001 for the American Association of Collegiate Registrars and Admissions Officers. He has also presented a number of audioconferences on the topic of FERPA to national audiences.

He was the president of the Middle States Association of Collegiate Registrars and Officers of Admission and conducted FERPA training workshops at the annual AACRAO conferences for 13 years. He has made numerous presentations to other professional associations, including the American Council on Education, National Association of College and University Attorneys, the Association of College Honor Societies, and for state governmental representatives of Kentucky and Illinois.

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  • Meet the Editor

    Joan Hope

    Joan Hope became editor of The Successful Registrar in 2006. She brings years of experience in higher education and journalism to her work.
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